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Fixing Email Overload in Shared Inboxes with AI

August 1, 2025
Tom
2 min read

Shared inboxes are supposed to make things easier — until they turn into chaos. Here’s how ReplyFabric helps overwhelmed teams reclaim control with AI.

Fixing Email Overload in Shared Inboxes with AI

It starts with good intentions.
A shared inbox for support, info, or sales.
A simple way to make sure someone — anyone — follows up.

But fast forward a few months… and your inbox is a war zone.

Hundreds of emails — often crap.
Newsletters. Promotions. Auto-replies. Noise.
Important messages buried under irrelevant clutter.

Difficult to figure out who’s responsible for what.
Demotivating to sift through the mess just to find one actionable item.
As a result, everything slows down — replies take longer, and follow-ups fall through the cracks.
Or worse — nobody replies at all.

This isn’t just bad for business.
It’s draining your team’s time, energy, and sanity.

Email Overload? Never Heard of It 😉

During our customer interviews, we kept hearing the same story.
The shared inbox seemed like a good idea — simple, practical, efficient.
But in reality? It just wasn’t working.

Teams tried flags, folders, CCs, plugins, even dedicated people.
Still, the chaos remained.

Nothing worked.

So we did what all founders do:
We built the tool we wish we had.

Say Hello to ReplyFabric — Your Shared Inbox Just Got Smarter

ReplyFabric is an AI-powered assistant for shared inboxes.
It connects to your team email — like support@, info@, or sales@ — and automatically:

  • 📂 Sorts and categorizes incoming emails
  • 👤 Assigns them to the right person (or replies when it can)
  • ✍️ Drafts high-quality responses using your knowledge base
  • 📈 Tracks performance and improves over time

And yes — it’s GDPR-first, security-obsessed, and built for humans.

Why Now?

Because we believe in the human premium.
Because AI can finally take over the repeatable, so people can focus on the irreplaceable — strategy, creativity, empathy, and impact.
Because your team’s brilliance shouldn’t be buried in inbox chaos.
And because now, more than ever, time is too valuable to waste on routine.

What’s Next?

We’re incorporating in early August and launching our first private beta in September.

If you’re part of a startup or SME that uses a shared inbox — and you’re tired of the chaos — join the waitlist.

We’re building ReplyFabric with you, not just for you.

👉 Follow our journey on LinkedIn
👉 Talk to us – we love feedback

Frequently Asked Questions

Tom Vanderbauwhede - Founder & CEO of ReplyFabric

About the Author

Tom Vanderbauwhede is the founder & CEO of ReplyFabric, lecturer in AI at KdG University, and a seasoned entrepreneur with 25+ years of business experience. He holds master's degrees in Applied Economics, Business Administration (MBA), and Strategic Change Management & Leadership. Tom is passionate about building AI tools that reduce email overload and help teams focus on what matters.

Connect with Tom on LinkedIn and follow his journey as a founder.