Privacy Policy

2.1 Information You Provide Directly

• Contact Information: Name, email address, company name when you sign up for our waitlist or contact us
• Account Information: When you create an account, we collect your login credentials and profile information
• Communication Data: Messages, feedback, and other communications you send to us
• Business Information: Details about your organization, team size, and use case when relevant to our services

2.2 Information Collected Automatically

We collect certain information automatically when you visit our website:

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on our site, click patterns, referral sources
• Cookies and Tracking Technologies: As described in our Cookie Policy below

2.3 Email Data (When Using Our Service)

When you use ReplyFabric.ai's email processing services:

• Email Content: We process email content to provide categorization and response generation
• Metadata: Email headers, timestamps, sender/recipient information
• Team Data: User roles, permissions, and collaboration data within your organization

3.1 Service Provision

• Provide and improve our AI-powered email management services
• Process and categorize emails as requested
• Generate AI-powered email responses
• Facilitate team collaboration features
• Provide customer support and respond to inquiries

3.2 Business Operations

• Manage user accounts and access permissions
• Process payments and billing
• Send service-related communications
• Conduct research and development to improve our services

3.3 Marketing and Analytics

• Send marketing communications (with your consent)
• Analyze website usage and service performance
• Improve our website and user experience
• Conduct market research and customer feedback analysis

4.1 Types of Cookies We Use

6.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Matomo Cloud: Web analytics (privacy-focused, GDPR-compliant)
• Cloud Hosting Providers: For secure data storage and processing
• Payment Processors: For billing and payment processing

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

9.1 Data We Access

With your explicit consent, ReplyFabric may access the following Google data:

• Gmail messages: Including email subject, body, metadata, sender/recipient, timestamps, and attachments
• Gmail labels: For organizing processed messages
• Email metadata: Message-ID, thread ID, headers required for categorization and replying

We do not access Drive, Calendar, Contacts, Photos, or any other Google data.

9.2 How We Use Google User Data

We use Gmail data solely to provide the core functionality of ReplyFabric:

• Categorizing incoming emails
• Detecting intents
• Drafting AI-powered replies or forwards
• Processing attachments to extract relevant information
• Managing shared inbox workflows
• Synchronizing reply status with your mailbox

9.3 How We Store Google User Data

Depending on your settings, ReplyFabric may temporarily store:

• Email metadata
• AI-generated reply drafts
• Processing logs (pseudonymized where possible)
• Attachments (temporarily for processing)

Full email bodies are processed in encrypted systems and not stored longer than required to deliver the feature, unless your organization configures retention for analysis or audit logs.

All data is encrypted in transit and at rest.

9.4 How Long We Retain Google User Data

• Email content: Ephemeral, processed and then discarded unless your settings require retention (e.g., shared inbox history)
• Metadata and logs: Retained only as long as necessary for service functionality
• Attachments: Discarded after processing unless saved by the user

9.5 Sharing of Google User Data

We do not share Google user data with:

• Advertisers
• Data brokers
• External third parties for machine learning

Limited sharing may occur with:

• Cloud hosting providers (for secure processing)
• Subprocessors listed on our website (all GDPR compliant)

9.6 Compliance with Google's Limited Use Policy

ReplyFabric conforms to Google's Limited Use Policy:

• Data is used only to provide or improve user-facing features
• Data is not used to train generalized models
• Data is not transferred except as required to operate the service
• Data is not used for ads

9.7 User Control and Revocation

You can revoke ReplyFabric's access to your Google account at any time:

Once access is revoked, ReplyFabric can no longer read, process, or send emails on your behalf.