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Google Introduces the Shared Inbox And Exposes a Hidden Onboarding Issue

January 2, 2026
Tom
3 min read

Google Workspace confirmed the future of shared inboxes, then exposed a hidden setup issue that broke user access and taught a critical SaaS onboarding lesson.

Google Introduces the Shared Inbox And Exposes a Hidden Onboarding Issue
Tom Vanderbauwhede - Founder & CEO of ReplyFabric

About the Author

Tom Vanderbauwhede is the founder & CEO of ReplyFabric, lecturer in AI at KdG University, and a seasoned entrepreneur with 25+ years of business experience. He holds master's degrees in Applied Economics, Business Administration (MBA), and Strategic Change Management & Leadership. Tom is passionate about building AI tools that reduce email overload and help teams focus on what matters.

Connect with Tom on LinkedIn and follow his journey as a founder.