One inbox. Multiple entry points. ReplyFabric detects email aliases and ensures every message is categorized and routed correctly — no matter which address it was sent to.
Consistent handling across all entry points.
Many organizations use multiple email addresses that lead to the same inbox — info@, support@, sales@, country-specific addresses. Without alias management, this creates confusion about intent, incorrect routing, and inconsistent handling.
Without alias awareness…
Q.What is an email alias?
An alternative email address that forwards messages to a primary inbox — often used to manage multiple entry points like support@, sales@, or country-specific addresses, without operating separate mailboxes.
ReplyFabric detects which alias was used, maps it to the correct category, and applies the right workflow. Each alias can be linked to a category, a team, an SLA, and a tone.
Customers may contact you via different addresses. ReplyFabric ensures they receive consistent replies, correct routing, and the same quality of service — regardless of which alias they used.
AI Email Categorization
Alias signals combine with AI categorization for precision
M2M Email Detection
Another layer of inbox intelligence
CRM Dispatch & Routing
Route emails by alias, language, and customer
Inbox Integration
How alias management works within Outlook and Gmail
How ReplyFabric Works
Full product walkthrough
All Features
Full feature overview