Security built for enterprise scrutiny
ReplyFabric processes business-critical email with independently verified controls, EU data residency, strict access management, human oversight and an auditable record of every AI-assisted workflow.
ISO 27001 Certified. SOC 2 Type II Certified. EU-first by design.
Independent assurance
Verified controls, not security promises
ReplyFabric combines certified governance with technical and operational controls designed for AI-assisted shared mailbox processing.
ISO/IEC 27001
Our Information Security Management System is independently certified against the international standard for managing information security risk.
SOC 2 Type II
Our operational controls were independently examined over the period from 1 March through 30 June 2026.
Data residency
Customer email data, AI processing and audit records are processed and stored on EU-resident infrastructure.
Security at a glance
Controls procurement teams can evaluate
The controls below cover the complete workflow: how data is protected, where it is processed, who can access it, what AI may do, and how every outcome can be reviewed.
Encryption
Customer data is protected in transit and at rest, including during the email automation workflow.
Identity & access
Role-based access, least-privilege permissions and strong authentication restrict access to authorized users.
Data location
Core customer data stays inside the European Union, reducing international transfer complexity.
Human control
AI categorizes, routes and drafts; a person remains responsible for customer-facing AI replies and consequential actions.
Auditability
Processing events, AI suggestions, sources, human edits and final actions are recorded for review.
Data lifecycle
Only data required for the workflow is processed, with configurable retention and deletion on request.
Data flow & audit trail
Traceability from receipt to final action
ReplyFabric creates a reviewable sequence for each email. The system records the processing step, supporting evidence and human action instead of leaving decisions inside a black box.
Email received
The message is received, identified and timestamped.
Categorized
The category, confidence and relevant decision signals are captured.
Routed
The responsible team or person is selected using the configured workflow.
Draft generated
The AI prepares a response using approved knowledge and relevant context.
Human review
A named reviewer can edit, approve or reject the proposed response.
Final action
The approved response and final workflow action are recorded.
Quick Answer
Can ReplyFabric explain what happened to an individual email?
Yes. Categorization, routing, source-grounded drafting, human review and the final workflow action are recorded so the processing history can be reviewed and explained.
Privacy by design
GDPR safeguards built into the workflow
Shared mailboxes routinely contain personal, contractual, financial and business-sensitive information. ReplyFabric limits processing to defined purposes, controlled users and reviewable actions.
The operating principle
AI can prepare. Humans approve.
AI may analyze, categorize, route, retrieve context and draft. A person retains control over customer-facing communication and can edit, approve or reject the proposed output.
Purpose limitation
Email content is processed for defined mailbox workflows, not repurposed for unrelated activities.
Data minimisation
The workflow processes only the data needed to categorize, route, retrieve context or prepare a reply.
Controlled access
Permissions determine who can access mailboxes, queues, knowledge, settings and generated drafts.
Transparency
Teams can review what the AI suggested, which sources informed it and what a person changed.
Human oversight
Outbound communication remains under human control, supporting accountability and reviewability.
Retention & deletion
Retention can be configured for the deployment, and customer data can be deleted on request.
Security governance
Secure by design and disciplined in operation
Technical safeguards are supported by formal governance, continuous monitoring, documented evidence and independent assessment.
Risk management
Security risks are identified, assessed and treated through a documented Information Security Management System.
Policies & evidence
Security controls are supported by documented policies, assigned responsibilities and traceable evidence.
Continuous monitoring
Control performance is monitored in operation and reviewed as systems, risks and requirements change.
Independent assurance
External auditors assess both the security management system and the operation of relevant controls.
Procurement package
Evidence for your security review
Enterprise customers and qualified prospects can request the documentation needed for procurement, information security review and data-protection due diligence.
Visit the ReplyFabric Trust Center- ISO/IEC 27001 certificate
- SOC 2 Type II report
- Data Processing Agreement (DPA)
- Records of Processing Activities (RoPA)
- Security and architecture information
- Data retention and deletion information
- Subprocessor and AI processing-flow review
- Service Level Agreement options
Frequently asked questions
Answers for security and procurement teams
A concise summary of ReplyFabric's security posture, assurance, data handling and deployment scope.
Where does ReplyFabric process and store customer data?
ReplyFabric processes and stores customer email data, AI processing records and audit information on infrastructure located within the European Union. This EU-first architecture reduces the international transfer complexity associated with core processing.
Is ReplyFabric independently certified?
Yes. ReplyFabric is ISO/IEC 27001 and SOC 2 Type II certified. The ISO/IEC 27001 certification covers our Information Security Management System, while the SOC 2 Type II examination assessed the operation of relevant controls over the period from 1 March through 30 June 2026.
Is SOC 2 technically a certification?
SOC 2 is commonly described as a certification. Technically, it is an independent attestation examination that results in a SOC 2 report. When we say ReplyFabric is SOC 2 Type II certified, we mean that an independent auditor examined our controls over a defined period and issued the final report — it is not a self-declared compliance claim.
How is access to mailbox data controlled?
ReplyFabric uses role-based access control, least-privilege permissions, SSO and MFA. Access events are recorded so organizations can review who accessed the system and what actions were taken.
Can ReplyFabric send AI-generated replies automatically?
ReplyFabric is designed around human-in-the-loop control. AI can categorize, route, retrieve context and prepare a draft, but customer-facing replies remain subject to human review and approval.
Can customers define retention and request deletion?
Yes. Enterprise deployments support configurable data-retention and deletion policies. ReplyFabric also supports customer requests relating to deletion and data-subject rights as part of its GDPR processes.
What documentation is available for a security review?
Qualified prospects and customers can request the ISO/IEC 27001 certificate, SOC 2 Type II report, DPA, RoPA, security and architecture information, retention details, and a review of relevant subprocessors and AI processing flows.
Is ReplyFabric HIPAA compliant?
ReplyFabric is designed primarily for organizations operating under GDPR and is not currently marketed as HIPAA compliant. Healthcare or other highly regulated deployments are assessed and scoped individually, including the required contractual, infrastructure and processing controls.
Related pages
Certifications & Compliance
ISO 27001 and SOC 2 Type II explained
GDPR Email Automation
Full privacy and compliance architecture
AI Auditability
Traceability from receipt to final action
Human-in-the-Loop AI
How human oversight protects quality and accountability
How ReplyFabric Works
Full product and workflow overview
AI Email Replies & TruCheck
Evidence-grounded reply generation and validation