AI Customization
Train the AI on your FAQs, brand voice, and specific drafting rules. · 7 articles
How categories sort your mail, who's responsible for each one, the response templates they use, and how to route emails by sender or recipient address.
How ReplyFabric detects the purpose of an email within a category, the built-in system intents, and how to create your own.
Add per-category FAQs manually or in bulk via CSV import/export, to ground AI-drafted replies via RAG.
Upload reference documents per category so the AI can draft accurate replies grounded in your own content.
Route emails straight to a category by sender address, sender domain, or recipient alias, bypassing AI categorization.
Personas set the voice AI-drafted replies write in, so what your team reviews before sending already sounds right — not something to rewrite. Configure style, hard guardrails, per-language nuance, and assign a persona per category.
Make sure required information is present before ReplyFabric acts on a request — define checklist fields, write per-language auto-reply templates, and attach the checklist to a category's intent.